Active listening isn't passive. It's a specific skill: hearing what someone says, reflecting back what you heard, asking clarifying questions, not planning your response while they're talking. Most people don't do it naturally, and AI is a great way to practice before you try it ...
Full concept →Turn-taking imbalance occurs when one person consistently dominates a conversation through interruptions, topic hijacking, or disproportionate speaking time, often without either party noticing it is happening.AI can review transcripts or message threads to identify patterns wher...
Full concept →