Active listening isn't passive. It's a specific skill: hearing what someone says, reflecting back what you heard, asking clarifying questions, not planning your response while they're talking. Most people don't do it naturally, and AI is a great way to practice before you try it ...
Full concept →Conversation framing refers to the way you set up the context, tone, and expectations at the start of a sensitive discussion, which heavily influences how the other person receives and responds to what you say. A poorly framed opener can trigger defensiveness before the real conv...
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